Supplier management

Managing caseload

A common cause of dissatisfaction in general is the inability of conveyancers to cope with irregular demand. This is not an issue for LMS clients. Our ability to manage large swings in case volume sets us apart from the competition - and is regarded as a key strength by many of our clients.

Capacity management

When putting together a panel of law firms, we scope expected business volumes with the aim of preventing any service disruption.

Our clients provide forward projections of likely case volumes. We then agree a case plan with each panel, including the number of expected cases to be processed. We go on to monitor performance against agreed service standards and to review case allocation against the case plan.

This combination of forward planning and ongoing monitoring ensures that capacity is always available, providing for uninterrupted case processing - even in the most volatile of markets.